SHIPMENT & RETURNS

Shipping


Shipping is free for orders over $50.
Shipping costs for a smaller order are $5 worldwide.


Times
Once your order has been received, your package will be dispatched within 24 hours.

Delivery takes 7-14 working days worldwide, with live tracking always updated on the TRACK YOUR ORDER page.



Return


You can return a Sprintmama™ product within 30 days after receiving your order, on undamaged products (except factory defects).

How to make
You can proceed with the return request by writing an e-mail to info@sprintmama.com, inserting the order number and the name of the product you want to return.

Costs
Shipping costs are paid by the customer and the return shipment will be done independently by you. We do not provide a home collection service.

Refund
The refund will be made within 5 working days of receipt of the returned product in our warehouse. The full refund will be made using the same method you chose for payment of the order.

Defective products
You can make a claim on products with obvious factory defects by sending an email to info@sprintmama.com within 3 days of receipt, including the order number and a photograph showing the defect. We will then take care of sending you a new product at no additional costs.